Frequently Asked Questions
Everything you need to know about bringing your favorite stories home.
What is the standard shipping time for orders?
Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by destination and usually range from 10-21 business days.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original condition with all tags and packaging intact. Please note that some limited-edition drops may be final sale.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products sold on Netflix Shop exclusive?
Yes, many of our items are limited-edition collaborations and exclusive merchandise that you won't find anywhere else, celebrating your favorite shows and films.
Do you ship internationally?
Yes, we currently ship to a wide range of countries globally. Shipping costs and import duties are calculated at checkout based on your specific location.